Nordic Living approached us in 2021 looking for an FSC-certified rattan partner who could hold a retail price. Their previous supplier had missed two consecutive drops; the buying team needed predictability more than novelty.
We spent the first six months matching their existing range — same dimensions, same stack height, same cardboard footprint — then introduced one capsule per season after that. Today every SKU we make for them is FSC-certified, drop-tested in our QC bay, and ships in flat-pack cartons sized to their van fleet.
Eight drops in. Zero late shipments. Their team comes to Pleiku every February for the AW kick-off and brings espresso beans.
