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Order processing
Every order runs through the same five steps, whether it is a hundred pieces or a full container. You get a named person on the sales desk from the first email to the packing list.
- Enquiry — send the piece, the finish and the quantity. We reply within one working day with FOB pricing, MOQ and an honest lead time.
- Sample — a physical sample leaves Pleiku in 7–14 days. Sample cost is credited back against a bulk order.
- Confirmation — 30% deposit by T/T or L/C at sight. Production slot booked the same day the deposit lands.
- Production & QC — photos from the floor every week. Final inspection before packing; you are welcome to send your own inspector.
- Shipping — FOB Hai Phong or Cát Lái. Full document pack travels with the container.
Inside the workshop
Six thousand square metres in the Trà Đa Industrial Zone, twenty minutes from Pleiku. A hundred and forty-two people, four production lines and a QC bench that has passed IKEA’s IWAY audit six years running.
The weaving itself is not mechanised and never will be. Machines cut frames, sand and finish; hands do the weave. You can visit any working day, or ask for a live video walk-through of your order on the floor.
Materials & finishes
- Natural rattan — Phú Vinh cane, six weave patterns, natural or dyed.
- Synthetic Viro — UV-stable, twelve colours, for outdoor and poolside.
- FSC ash / oak frames — five stains, chain-of-custody certified.
- Finishes — water-based lacquer, oil, or UV-stable poly.
Every cane we harvest is replanted at a ratio of one to three, across five grower cooperatives in Kon Tum and Đắk Lắk. Audited yearly.
Packing & export documents
Cartons are barcoded and labelled to your spec. Every container leaves with the full paper set so nothing stalls at port:
- Commercial invoice & barcoded packing list
- Certificate of Origin (Form A / E)
- FSC chain-of-custody certificate
- Phytosanitary certificate
- EUDR due-diligence statement
- Fumigation certificate where the destination requires it
Tell us the quantity. We will send the quote.
Send us the piece, the finish and the volume. You get FOB pricing, MOQ and an honest lead time within one working day.
